Passenger Services at dnata is continuing to grow. We are looking for an experienced Duty Manager Airside Passenger Services who thrives in a fast-paced airport environment and is ready to lead operational teams in delivering safe, efficient and high-quality services to our airline partners and passengers.

Whether your background is as a Supervisor, Team Leader, Coordinator or you already work as a Duty Manager, we'd love to hear from you if you're ready for your next challenge.

What will you do?

As Duty Manager Airside Passenger Services, you are responsible for the overall operation during your shift. You ensure that all operational activities are carried out safely, efficiently and in accordance with operational plans and airline requirements.

You lead multiple operational teams, provide direction during disruptions and act as the first point of contact for operational escalations. Working closely with airlines, Schiphol Airport and internal stakeholders, you ensure the operation runs smoothly while meeting agreed service levels.

Your responsibilities include:

• Leading Supervisors and operational teams within Airside Passenger Services.

• Overseeing daily operations, including boarding, gate handling, transfer services and arriving and departing flights.

• Ensuring compliance with operational, safety and airline procedures.

• Managing operational disruptions, delays, irregular operations and other unforeseen situations.

• Making operational decisions and escalating issues to the Passenger Services Manager when required.

• Maintaining close relationships with airlines, Schiphol Airport, Ground Operations and other operational stakeholders.

• Monitoring operational performance and identifying opportunities for continuous improvement.

• Leading or participating in operational improvement projects.

• Coaching, supporting and developing Supervisors and operational employees.

• Conducting performance and appraisal meetings.

• Managing absence and return-to-work processes.

• Promoting a culture of ownership, collaboration and safety across the operation.

What do you bring?

We are looking for an experienced operational leader who remains calm under pressure, takes ownership and makes sound decisions in a dynamic airport environment.

In addition, you have:

• Experience in a leadership role within Passenger Services, Ground Handling, Aviation, Hospitality or a similar operational environment.

• Experience leading multiple operational teams.

• Knowledge of airport and aviation operations is a strong advantage.

• Excellent command of both Dutch and English, spoken and written.

• Experience with Microsoft 365, including Outlook, Teams and Excel.

• Strong leadership, communication and coaching skills.

• The ability to prioritise effectively and work with multiple operational stakeholders.

• A flexible attitude and willingness to work rotating shifts.

Interested?

Are you ready to lead an operation where safety, teamwork and operational excellence come together? We'd love to hear from you.

Apply today and become part of dnata Passenger Services at Amsterdam Airport Schiphol.