About dnata

dnata is one of the world’s leading air services providers, delivering ground handling, cargo, catering, and travel services across more than 127 airports worldwide. In the Netherlands, dnata plays a key role in air cargo, e-commerce logistics, perishables handling, pharma, and supply chain services. We are committed to operational excellence, safety, continuous improvement, and building a people-focused culture where talent can grow and thrive.

Role Purpose

As a Business Analyst within the Business Improvement department, you will play a key role in strengthening dnata’s data-driven decision-making and operational excellence. You will translate business needs into actionable insights, digital solutions, and process improvements that enhance performance, efficiency, and strategic alignment.

In this role, you work closely with management, operational teams, and technical stakeholders to support digital transformation and continuous improvement initiatives. You contribute directly to building scalable, reliable, and future-proof data and reporting structures across the organization.

Key Responsibilities

• Proactively identify information and reporting needs in collaboration with internal stakeholders.

• Translate business requirements into reliable dashboards, reports, and analytical insights.

• Support management and operational teams with data-driven analyses for informed decision-making.

• Design, implement, and optimize automation and reporting solutions using tools such as Power BI, Power Automate, Python, and forecasting models.

• Analyze business, system, and workflow processes to identify efficiency and digitalization opportunities.

• Initiate and implement improvement initiatives in close cooperation with the BI team and relevant departments.

• Develop, maintain, and manage an organization-wide dashboard and reporting landscape.

• Prioritize and coordinate data and BI initiatives in alignment with business priorities.

• Ensure data quality, consistency, and compliance with internal standards and governance policies.

• Translate strategic objectives into concrete digital and data-driven improvement projects.

• Promote adoption of data-driven working methods across the organization.

Required Experience & Profile

• Master’s degree in a relevant field such as (Technical) Business Administration, Econometrics, Logistics, or a comparable discipline.

• Strong analytical background with experience in data analysis, business intelligence, and reporting.

• Demonstrated experience in process analysis, system optimization, and digital transformation initiatives.

• Proven ability to translate complex data into clear insights for diverse stakeholder groups.

• Experience working with BI and automation tools such as Power BI, Power Automate, and Python.

• Strong stakeholder management skills in a complex operational environment.

• High level of accuracy, quality awareness, and attention to detail.

• Ability to work independently while collaborating effectively in cross-functional teams.

• Fluent in English; Dutch is an advantage.

Core Competencies

• Strong analytical and problem-solving capability.

• Innovative mindset with the ability to challenge existing processes.

• Clear and effective communication skills.

• Ability to connect data, processes, and systems within a broader organizational context.

• Strong quality and governance awareness.

• Strategic and conceptual thinking with a long-term perspective.

• Continuous learning and knowledge-sharing mindset.

Why Join dnata?

• Opportunity to contribute directly to dnata’s digital transformation and data maturity.

• High impact role within a dynamic cargo and logistics environment.

• International working environment with strong professional standards.

• Room for professional growth through complex projects and cross-functional collaboration.

• A culture focused on operational excellence, improvement, and development.

Interested?

Apply via the application button below.

Contact

Naziha El Boukhari
Recruitment Manager, dnata Netherlands
naziha.elboukhari@dnata.nl
+31 6 29035105