About the dnata Control Center (dCC)

The dnata Control Center (dCC) is the central hub for coordination and planning of the 24/7 cargo operation. From the dCC, all information regarding current and future workload is collected, analyzed, and shared with both internal and external stakeholders.

The department fulfils a coordinating and steering role across functions such as Build & Break, Landside, Airside, Document Center, and ULD Control. Activities within the dCC include import flight preparation, export flight and truck planning, workstation allocation, and administrative coordination of import and export cargo in line with agreed Service Level Agreements (SLAs) with airline partners.

Purpose of the Role

The Manager dCC is responsible for the effective and efficient leadership of the dnata Control Center, ensuring a stable, predictable, and fully compliant cargo operation.

The role focuses on safeguarding operational continuity, meeting service levels, and the professional deployment of people and resources. The Manager dCC reports to the Cargo Director, is a member of the Operations Management Team, and provides leadership to, among others, Duty Managers and Operations Control Managers. The role drives performance and collaboration and actively contributes to the further professionalization of processes, decision-making, and stakeholder alignment within a 24/7 operational environment.

Key Responsibilities

Operational Leadership and Performance

• Accountable for the effective and efficient execution of the cargo operation within the dCC

• Ensuring compliance with SLAs agreed with airlines and other contractual commitments

• Optimizing the deployment of people and resources with a focus on quality, safety, and cost control

Leadership and People Management

• Leading, coaching, and developing Duty Managers and Operations Control Managers

• Fostering collaboration, ownership, and professional maturity within the team

• Executing people management processes, including performance reviews, evaluations, and regular one-on-one meetings

• Managing absence cases and contributing to reintegration processes

• Initiating, planning, and facilitating required training and development activities

Process and Performance Management

• Developing, implementing, and executing the annual dCC plan

• Steering on KPIs, analyzing deviations, and initiating corrective and improvement actions

• Continuously improving processes to enhance operational efficiency, quality, and customer satisfaction

• Ensuring accurate operational reporting and timely management information

Stakeholder Management

• Working constructively with the on-duty Senior Operations Manager in day-to-day operations

• Proactively executing approved policies and specific focus areas as defined within the Operations Management Team

• Developing and maintaining relationships with external stakeholders, including airlines, customers, customs authorities, and logistics service providers

• Aligning and collaborating with internal departments such as Planning, Recruitment, Commercial, and HR

• Representing the operation in governance and consultation forums and advising on the feasibility of SLA commitments

Systems, Compliance, and Safety

• Ensuring correct use of operational systems and identifying opportunities for improvement

• Contributing to system testing, optimization initiatives, and the development of super key users

• Actively reporting and following up on operational disruptions

• Ensuring compliance with QHSE guidelines, applicable legislation, and internal procedures

• Identifying and promptly reporting incidents, unsafe situations, and irregularities

• Maintaining a safe, clean, and respectful working environment and applying the principles of just culture

Required Experience and Profile

• Bachelor’s level of working and thinking (HBO or equivalent)

• Minimum of five years of relevant experience in an operational, logistics, or air cargo environment

• Experience in a leadership or coordination role, or demonstrable readiness to step into such a role

• Completed bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field

• Strong knowledge of Microsoft 365

• Experience with cargo management systems such as Hermes

• Full professional proficiency in both Dutch and English, written and spoken

Why Work at the dCC

Working within the dnata Control Center means operating at the heart of a 24/7 cargo operation. The dCC plays a central orchestration role where planning, operations, systems, and stakeholders converge.

The Manager dCC role offers high visibility within the organization and direct impact on operational continuity, service levels, and cross-functional collaboration. This position is well suited for professionals looking to further strengthen their leadership capabilities, gain experience in complex stakeholder management, and actively contribute to the continued professionalization of processes and decision-making within a regulated environment.

Interested?

Apply via the link by submitting your resume and motivation. Suitable candidates will be contacted for an introductory conversation.