About dnata

dnata is a global air services and logistics provider, operating at more than 127 airports worldwide. At Amsterdam Airport Schiphol, dnata is responsible for large-scale and operationally critical cargo operations, including warehouse operations, airside and landside processes, and production planning.

The cargo operation takes place in a highly regulated, dynamic 24/7 environment, where safety, reliability, compliance, and continuous improvement are key. Within dnata, multidisciplinary teams work together to deliver stable and future-proof logistics processes, with equal focus on people and performance.

The position of Operations Control Manager Cargo is based within the dnata Control Center (dCC): the central hub for planning, coordination, and operational decision-making across the cargo operation.

Purpose of the Role

As Operations Control Manager Cargo, you are responsible for the integrated management, monitoring, and real-time control of daily cargo operations from the Control Center. You oversee operational progress against the daily operational plan and ensure optimal deployment of capacity, resources, and information.

This role is critical to ensuring operational continuity, SLA compliance, and customer reliability. You operate within a complex logistics chain and make real-time decisions that impact multiple departments, including Warehouse, Airside, Production Control, and the Document Center. During your shift, you act in a functional leadership and coordination role towards the operational teams.

Key Responsibilities

• Continuous oversight of cargo operations using the warehouse management system, aligned with the defined daily operating plan.

• Safeguard productivity, throughput times, and SLA performance within warehouse and airside processes.

• Coordinate the deployment of personnel, equipment, and capacity across the cargo operation.

• Prioritise and adjust operations in response to disruptions, peak volumes, or capacity constraints.

• Identify operational risks, early warning signals, and deviations in planning or data.

• Lead daily planning and alignment meetings with internal stakeholders.

• Work closely with Duty Managers on progress updates, decision-making, and escalations.

• Adjust operational plans in line with safety, quality standards, and customer agreements.

• Work with operational and planning systems and intervene manually where required.

• Contribute to continuous process improvement and quality assurance within the Control Center.

• Ensure compliance with laws and regulations, safety requirements, and internal procedures.

• Timely identification and reporting of incidents and unsafe situations.

Required Experience and Profile

• Bachelor’s degree or equivalent level of working and thinking.

• Relevant experience in an operational decision-making role within cargo, logistics, or warehouse operations.

• Knowledge of aviation logistics, cargo processes, and 24/7 operations is a strong advantage.

• Strong analytical and decision-making skills, with the ability to maintain overview under pressure.

• Experience in functional leadership and collaboration with multiple operational stakeholders.

• Excellent communication skills.

• Proficiency in both Dutch and English.

• Willingness to work in shift patterns (7 days per week).

What We Offer

• A challenging and responsible role within an operationally critical environment at Schiphol Airport.

• A competitive salary, aligned with experience and responsibilities.

• Holiday entitlement in line with dnata employment conditions.

• Travel allowance and access to Schiphol facilities.

• Access to Staff Travel and Benefits at Work.

• Opportunities for professional development and training within dnata.

Why Work at dnata?

At dnata, you work at the heart of international air cargo logistics. The organization is in a phase of further professionalization, with the Control Center playing an increasingly important role in integrated operational control, data-driven decision-making, and process optimization.

As Operations Control Manager Cargo, you directly contribute to safety, reliability, and continuity within one of the most complex logistics environments in the Netherlands. You are given the opportunity to make a tangible impact and drive structural improvements within a 24/7 operation.

Interested?

Are you interested in the role of Operations Control Manager Cargo and do you recognize yourself in this profile? Please apply via the application button.

If you have any questions about the role or would like to learn more about working at dnata, please contact the Recruitment department via recruitment.ams@dnata.nl.