About dnata

dnata is a leading international air services and logistics provider, operating at more than 127 airports worldwide. At Amsterdam Airport Schiphol, dnata manages a large-scale and operationally critical cargo operation, where safety, reliability and continuity are paramount.

The operation takes place in a highly regulated, dynamic 24/7 environment, focused on the efficient and compliant handling of air cargo. dnata has a people-oriented culture, with strong emphasis on collaboration, professionalism and continuous improvement, while maintaining strict adherence to safety and regulatory standards.

The position of Duty Manager Production Control is based within the dnata Control Center (dCC), the central hub for coordination, planning and operational control of the cargo operation.

Purpose of the role

As Duty Manager Production Control, you are end-to-end responsible for managing and safeguarding Production Control activities during your shift. You combine operational leadership with tactical decision-making to ensure stable, efficient and predictable logistics processes.

This role is critical to the daily performance of the cargo operation. You lead teams, monitor performance, make decisions when deviations occur and ensure timely escalation when required. You work closely with the Operations Control Manager and collaborate with multiple internal and external stakeholders.

Key responsibilities

• Lead and coordinate Production Control activities during assigned shifts within a 24/7 cargo operation.

• Manage, coach and develop Coordinators Production Control and (Allround) Production Control Employees.

• Monitor operational performance and proactively identify deviations, risks and improvement opportunities.

• Take operational decisions to safeguard continuity, quality and SLA performance; escalate when required.

• Ensure accurate administrative processing and data quality within operational systems.

• Act as primary point of contact for internal departments, customers and airlines on Production Control matters.

• Provide input for workforce planning, capacity management and resource allocation.

• Ensure compliance with safety, audit, legal and company requirements.

• Prepare, analyse and interpret management information, including KPIs and performance reports.

• Contribute to annual planning, continuous improvement initiatives and cross-functional collaboration.

Required experience and profile

• MBO+/Bachelor level of working and thinking.

• At least 5 years of experience in air cargo processes, preferably in a leadership role.

• Proven experience in an operational, logistics or cargo environment.

• Strong command of Dutch and English, both written and spoken.

• Excellent communication skills and a clear, decisive leadership style.

• Strong analytical skills and the ability to maintain oversight in a complex 24/7 operation.

• Experience with Microsoft 365.

• Experience with Cargo Management Systems, such as Hermes, is an advantage.

• Flexible and willing to work in rotating shifts (24 hours a day, 7 days a week).

What we offer

• An employment contract of 38 hours per week in rotating shifts.

• A competitive salary, aligned with experience and responsibilities.

• Shift allowances in accordance with the CAO WLVA.

• 25 annual leave days based on full-time employment and 8% holiday allowance.

• Development and training opportunities through the dnata Training Academy.

• Travel allowance and access to a free bus network around Schiphol.

• Access to Staff Travel and dnata Benefits at Work, including discounts on airline tickets.

Why work at dnata?

Working at dnata means being part of the heart of international air cargo logistics. The organisation is in a phase of further professionalisation and optimisation, with Production Control playing a key role in predictability, quality and operational control.

As Duty Manager Production Control, you have direct influence on daily operations and contribute to safe, reliable and efficient processes within a complex 24/7 environment. You are given the opportunity to demonstrate leadership, drive improvements and make a tangible impact together with your team.

Interested?

Do you recognise yourself in the profile of Duty Manager Production Control and would you like to contribute to a stable and future-proof cargo operation at Schiphol?
Apply via the application button.

For questions about the role or working at dnata, please contact the Recruitment team via recruitment.nl@dnata.com.
Internal candidates are strongly encouraged to apply.