About dnata

dnata is an international air and logistics services provider, operating at more than 127 airports worldwide. The organisation delivers integrated services across ground handling, cargo, catering and travel services.
In the Netherlands, dnata operates at Schiphol Airport in a highly regulated, dynamic and operationally complex environment. Safety, reliability, compliance and continuous improvement form the foundation of our daily operations, with clear attention to people and collaboration.

Department and context

The e-commerce operation is part of dnata Netherlands’ cargo activities and handles large volumes of inbound and outbound e-commerce shipments on a daily basis. The department works closely with warehouse operations, transport, planning, IT, QHSE and supporting staff functions. In this environment, good coordination is essential to meet customer commitments and keep the operation stable and reliable.

Purpose of the role

As Manager e-Commerce, you are responsible for leading and further developing dnata Netherlands’ dedicated e-commerce operation. You ensure that all processes related to the receipt, handling, scanning, documentation and delivery of e-commerce shipments run smoothly, safely and in full compliance with applicable laws and regulations.
In this role, you combine day-to-day operational management with the continuous improvement and future-proofing of processes, working within agreed SLAs, KPIs and the approved P&L budget.

Key responsibilities

The Manager e-Commerce:

• is responsible for the end-to-end e-commerce process, from truck arrival through to final delivery

• leads the daily operation in close cooperation with the Coordinator e-Commerce and team leads

• ensures effective alignment between operational, administrative and supporting functions

• oversees compliance with safety, security and QHSE requirements and keeps the operation audit-ready

• leads a team of permanent dnata employees and agency staff, with attention to engagement and development

• monitors operational and financial performance and takes corrective action where needed

• initiates improvements in workflow, automation and data quality

• works closely with Planning and IT on further digitalisation and system optimisation

• manages the e-commerce operation within the approved P&L budget

• reports on performance, risks and improvement initiatives

Required experience and profile

• HBO level of working and thinking

• Education in logistics, supply chain management or a comparable field

• 3 to 5 years of relevant experience in warehouse or e-commerce operations, including people management responsibilities

• Experience leading teams of permanent employees and agency staff

• Affinity with cargo management systems and scanning technologies, such as Hermes CMS

• Understanding of warehouse safety procedures and customs and compliance requirements

• Strong organisational and communication skills

• Good command of both Dutch and English

• Able to maintain overview and set priorities in a fast-paced, time-critical environment

Why join dnata

This role offers the opportunity to lead an operationally critical e-commerce environment within an international aviation organisation. You will have clear responsibilities, work closely with multiple disciplines and have room to improve processes, drive digitalisation and further develop yourself professionally, within clear frameworks.

Interested

Apply via the application button below.