You start your day with a fresh cup of coffee while reviewing the first claims in our system. A damaged airfreight shipment, a request from the insurance company, and an internal report of a warehouse door collision, you know exactly where to begin. Between gathering information, drafting written defenses, and filing claims with third parties, you are in contact with colleagues, insurers, and even our headquarters in Dubai. No day is the same, but you always keep a clear overview and ensure everything is handled smoothly.

What will you do?

As a Claims Support Officer, you are the central point in handling claims. You switch gears quickly, work with precision, and ensure a professional settlement. Your tasks include:

• Registering and assessing incoming claims (low, medium, or high risk)

• Drafting written defenses for standard claims and negotiating within set margins

• Filing claims against third parties and insurers on behalf of the organization

• Collecting information and building case files in our system

• Maintaining contact with internal and external stakeholders, including our headquarters in Dubai

What do you bring?

With your accuracy and problem-solving mindset, you make an immediate impact.

• MBO4 level of education (or equivalent)

• Experience in administration or claims handling is a plus

• Strong written communication skills and experience with case file management

• Legal background and/or airfreight experience are a strong advantage

• Integrity and discretion in handling sensitive information

What do we offer?

At dnata, you will work in a dynamic environment with international impact.

• A challenging role at a leading player in air cargo and logistics

• A close-knit and professional team where collaboration is key

• Opportunities for growth and professional development

• A monthly salary between € 2.836,- and € 3.736,- depending on experience

• Attractive employment conditions and a workplace at Schiphol, right in the heart of logistics

About dnata

At dnata, we make a difference every day in air cargo and passenger handling. With thousands of colleagues worldwide, we stand for quality, reliability, and safety. Join our team and help us make our services even stronger.

👉 Ready to take your career to the next level? Apply now via the button and become our new Claims Support Officer!